NOTE:Any orders placed on January 11th 2023 and onwards will ship on January 28th!
Our estimated delivery dates are based on several factors, including the destination address, the shipping options you've chosen, and how quickly we can assemble and prepare your items for shipment. You can calculate delivery estimates by taking the processing time for your order and adding the delivery time based on the shipping method you've chosen.
Note for taxes:
For most of the countries,our customers do not need to pay for importing fees, duties or VAT(Valued Additional Tax). We are excited to offer international shipping for most destinations of the world. The super savings option will take 10 to 25 business days for each order.
For European countries,due to the New EU Tax Rules,the recipient of a european shipment may be subject to such import taxes,customs duties,or VAT which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by the recipient; Evalamor has no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; so you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond Evalamor's original delivery estimates. Evalamor is not responsible for additional import taxes, customs duties, and fees.
Also please verify with your customs agency that all sexual wellness products and accessories are accepted in your country - The customer is responsible for assuring that the product can be lawfully imported to the destination country.
Where is my order?
My package was marked "delivered", but I haven't received it
- Check your door/mailbox for note from your local post office. If you receive a note, it should provide you with the instructions you need to receive your package.
- Contact your local post office and your local customs office. Ask who delivered the package, and ask for the details of that day's delivery. Postal services are used to these questions, and will generally provide helpful information.USPS phone number:1-(800) 275-8777(1-800-222-1811).
- We also recommend going to MissingMail.USPS.com to report the incident in order to receive a case number and the proof of your local post office,so that we can look into the matter further if you reach out to us. Evalamor cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property. Thank you for understanding!(Read our Return Policy)
My package was un-delivered or marked return-to-sender
Packages generally marked as return-to-sender, or undelivered due to the following reasons:
- There was an issue with the shipping address or postal code
- The addressee does not live at the shipping address
- The package was refused by the recipient when a delivery was attempted
When the carrier returns an undeliverable package to us, you will be issued a refund for the item(s) minus any return fees, and a coupon for the shipping charges.Returned undeliverable packages are subject to our standard 20-25 business day processing time, so if you would like to expedite redelivery, you may place a new order. Contact us and we'll resend the package to you.
If you suspect your order cannot be delivered as addressed and you have not received confirmation of its return or refund, please contact us.
If the incorrect shipping address was provided or your address is remote,we may be able to change it depending on your chosen shipping method. Additional charges may apply.You can always email us first if you notice any issues with your tracking.please check our Return Policy