Thank you for shopping at Evalamor, Your satisfaction is our top priority!
We wants you to Love what you have ordered, But if for some reason you don't, we will gladly help you return your new and unworn item(s).Simply follow the instructions, and submit a request for return/exchange in your order page, and we will try our best to meet your request.
-Purchase (except Panties&Lingerie and final sale) can be returned or exchanged within 30 days from the date of delivery.
-Please keep in mind that all the returns must be unused, undamaged and in original packaging with all the original labels, ensure that all articles in the package are intact! If not, the buyer is responsible for all incurred fees and no refund will be issued. If you return part of the items, the payment cannot be refunded
-In the rare case there is a damaged item, missing item or an incorrect item in your package please contact us within 48 hours .so we can address and correct any problems.
-If the size is not fit. But you should afford the returning shipping fee by yourself. So please take care of choose size and refer to our size chart. The payment of the products can be fully refunded when we received the new completed item with tag.
Refused Items: If you attempt to return an item that is non-returnable, incomplete, or with signs of use it will be shipped back to you at your expense.
Return to Sender Packages: Packages that are returned by the carrier due to insufficient address,undelivered due to multiple attempts,refused,etc.will be subject to a return shipping fee. Please keep in mind that return shipping fees vary depending on your location and the weight of the package.
Return Processing Time: All returns are processed within 4-5 business days upon arrival to our warehouse. An e-mail notification will be sent to you once a refund has been issued.
Lost packages:please contact with us ASAP if your package is missing.we will contact with the logistics providers to deal with the problem.If the package cannot be retrieved,we will refund your money or resent the package to you.we cannot reimburse OR re-ship orders that were mis-delivered by the post office or stolen from a property.If the package was delivered but you haven't received it,please go to MissingMail.USPS.com to report the incident in order to receive a case number so that we can look into the matter further if you reach out to us
Return Address:ROOM 806, NO.6 SHUIYOUGANG STREET,
Purchase Not Eligible for Return
-Final sale/clearance item(s) is not eligible for return or exchange.
-Panties&Lingerie is not eligible for return or exchange.
-Panties&Lingerie can only be returned/exchanged if it is defective/damaged or wrong item.
-You must email us a picture showing the problem/defect after submitting the return/exchange request online.
Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 35% cancellation fee is applied. We will NOT accept order cancellation request(including FREE items&GIFTS) if the order have already been shipped!
Sometimes,we will send you some free items as gifts like masks, panties, lingerie,and so on.these are all based on the Uncancelled order. We will charge the fees if you have received the free items and would like to cancel the order.
Often, these free items will arrive in one package.it will be divided into 2 packages in special cases.
We are committed to providing a great customer experiences.
If you have any questions,please don’t hesitate to contact us at firstname.lastname@example.org.